SawaPay | Send money to Africa

Privacy Statement


The SawaPay application is owned by First Choice Global Ltd.

At First Choice Global Ltd. we take your privacy very seriously.

We are committed to protecting our customers’ privacy and security. This Privacy Policy explains what personal information we collect about you, with whom we share it, and how you [the user of the Service] can direct us not to share certain information with certain parties. “Personal Information” refers to information such as name and email address that can be used to identify an individual. You should read this Privacy Policy in its entirety. Certain sections may apply differently to residents of different jurisdictions.


We may collect the following information about you, which may include non-public personal information:

  • Information that you provide us in the course of using the Service, such as your name, address, email address, and telephone number(s). We may also collect certain sensitive information from you including your bank account number, credit or debit card number, date of birth and social security number;
  • Information that you provide us in the course of your participation in various partner promotional programs;
  • To facilitate our Service, we request certain third party personal information from you or your mobile devices address book, such as your recipient’s full name, physical address, email address, and telephone number. We may also collect from you the recipient’s sensitive financial information including bank account and routing numbers;
  • Information about your usage of the Service, including your transaction history, how you use the Service to send or receive money, and to whom you send money;
  • Information that we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies; and
  • Information that we indirectly obtain from you, such as information about the device, hardware and software you use when accessing the Service, your IP address, the pages you access on this website, and other websites that you visit prior to accessing the Service.
  • Recordings of your communications with our Customer Service department, including telephone calls and electronic communications.

We may also use “cookies” to track your use of our websites. A cookie is a small data file that is placed on your computer to remember your preferences when you return to the website. You are free to decline these cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie may include your email address in addition to non-personally identifiable information.

We currently do not recognize “do-not-track” signals from your browser. We engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our websites.

First Choice Global Ltd. and our third-party service providers may use both session ID and cookies to enhance our websites. Our third party partners may employ clear gifs, images, and scripts that help them better manage content on our site. Analytics companies may access anonymous data (such as your identifier for advertising or device ID) to help us understand how the Service is used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user.


We collect information for the following purposes:

  • To process your transactions
  • To verify your identity
  • To collect payment for your use of the Service
  • To allow our partners to fulfill their promotional obligations to you
  • To troubleshoot problems with the Service
  • To comply with applicable laws, regulations, and rules, such as those relating to “know-your-customer”, and anti-money laundering requirements.
  • To detect and prevent fraud and other illegal uses of the Service
  • To send you marketing notices, service updates, and promotional offers
  • To contact you by telephone using auto-dialed or pre-recorded message calls or text (SMS) messages (if applicable) as authorized for the purposes described in this Privacy Policy

We will retain your information, including but not limited to your personal and payment source information, as needed to provide you services, as required by applicable law, to resolve disputes and to enforce our agreements. First Choice Global Ltd. abides by strict security standards, but if you wish to cancel your account and stop using First Choice Global Ltd.’s services, send an email to notifying us that you wish to cancel your account. We will continue to retain your information after your account is cancelled as required under applicable law, regulations and rules.


We do not sell or rent the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share information about you (including nonpublic, personal information) with:

  • Third-party service providers under contract with First Choice Global Ltd. that help us with our business operations, such as transaction processing, fraud prevention, and marketing.
  • In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence and inform you of any choices you may have regarding your personal information, by placing a notice on our website.
  • Law enforcement, government officials or other third parties, but only
    • In connection with a formal request, subpoena, court order, or similar legal procedure
    • When we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our Terms of Use.


You can access, modify or update your personal information submitted on our websites by logging in to your account and changing your preferences.


We employ industry-accepted standards in protecting the information you submit to us on our websites. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted on our websites. We also require a username and password from each user who wants to access his or her information on our websites. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Reasons we can share your personal information Does First Choice Global Ltd. share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes –
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes –
information about your transactions and experiences
Yes Yes
For our affiliates’ everyday business purposes –
information about your creditworthiness
Yes Yes
For Nonaffiliates to market to you Yes Yes

Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates: Companies not related by common ownership or control. They can be financial or nonfinancial companies. First Choice Global Ltd. uses nonaffiliated third parties to assist it in providing the First Choice Global Ltd. service.

Joint marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you. First Choice Global Ltd. currently has no joint marketing agreements but reserves the right to do so in the future.


If you have a complaint, first contact First Choice Global Ltd. Customer Service at +254-20-2100835 Please see the Terms of Use and the Licensing page for more detailed information on how to file a complaint with First Choice Global Ltd., the Consumer Fraud Protection Board, or your state’s regulatory agency.


Our websites contain links to other websites. First Choice Global Ltd. is not responsible for the privacy practices or the content of these other websites. We encourage you to familiarize yourself with the privacy practices of these other sites prior to submitting your personal information to them.

Our websites may include features or widgets that collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Such features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.


We may amend this policy at any time, and shall notify you by posting a revised version on our website. Should we make a material change to the manner in which we collect, use or store your personal information, we shall provide prior notice on our website, or by email.


You can contact us with any questions or concerns at:
E Mail: